Effective Date: 01 January 2025
At Empower Academy (a division of Empower Training Group), we are committed to safeguarding the privacy of our users. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our e-learning portal. By accessing or using the Empower Academy platform, you agree to the terms set out in this policy.
1. Information We Collect
We collect personal information to provide our services effectively and enhance your learning experience. The types of data we collect include:
Personal Information: Full name, email address, and any details you provide when signing up.
Account Details: Username, password, profile information, and any preferences or settings.
Payment Information: When you purchase courses, we collect billing details and process payments securely.
Learning Activity: Course enrolment history, quiz attempts, course completions, certificates earned, and feedback provided.
Device and Usage Information: IP address, browser type, device information, and data on how you interact with the platform.
2. How We Use Your Information
We use the information we collect for the following purposes:
To create and manage your account.
To provide access to our e-learning courses and track your progress.
To issue training certificates and maintain training records.
To process payments and transactions securely.
To communicate with you regarding updates, notifications, and support requests.
To personalise and improve the platform experience.
To ensure compliance with legal and regulatory requirements.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
Service Providers: Third-party vendors who assist with hosting, payment processing, and support services. These providers are required to comply with our data protection policies.
Legal Requirements: When disclosure is necessary to comply with legal obligations or protect our legal rights.
4. Data Security
We implement strict security measures to protect your data, including:
Secure socket layer (SSL) encryption for data transmission.
Regular software updates and security audits.
Access controls and authentication protocols to prevent unauthorised access.
Secure storage of sensitive information.
Despite our best efforts, no system is completely secure. We cannot guarantee absolute security but will promptly inform you of any significant data breaches.
5. Data Retention
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data will be securely deleted or anonymised.
6. Your Rights and Choices
Under applicable data protection laws, you have the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of any inaccuracies in your data.
Deletion: Request the deletion of your data, subject to legal retention requirements.
Restriction: Request restrictions on how your data is used in certain circumstances.
Data Portability: Request to receive your personal data in a structured, commonly used format.
Objection: Object to the processing of your data for direct marketing or legitimate interests.
To exercise any of these rights, please contact us using the contact details below.
7. Cookies and Tracking Technologies
Our platform uses cookies and similar tracking technologies to enhance user experience. These may include:
Essential Cookies: Required for the platform to function.
Performance Cookies: Help us understand how users interact with the platform.
Functional Cookies: Remember your preferences and enhance usability.
Marketing Cookies: Used for promotional and remarketing purposes.
You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of third parties before disclosing your information.
9. Children's Privacy
Empower Academy is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child under 16, we will take immediate steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make significant changes, we will notify you via email or through a notice on the platform.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at: